Australia's leading pharmacy review service for personal injury insurers
Purpose-built by pharmacists. Trusted by every major insurer in Australia.
Independent Med Management is the national benchmark for pharmacy reviews and medication management in Workers' Compensation, CTP, and income protection. Our pharmacists work exclusively in the personal injury insurance sector, bringing a depth of clinical and regulatory expertise that no generalist provider can match. We exist to give insurers, treating doctors, and injured people the clarity they need to make better medication decisions.
Built for this. Nothing else.
The only pharmacy review provider in Australia built solely for personal injury insurance.
IMM wasn't adapted from another service line or bolted onto a broader medico-legal panel. It was designed from the ground up for one purpose: specialist pharmacist opinions and medication management for personal injury claims. That singular focus shapes everything, from how we train our pharmacists to how we engage with treating doctors and deliver reports.
10,000+
medication assessments across WC & CTP
8 days
average report turnaround
2 doctors
engaged per report on average
24 hours
referral triage and action
Structurally independent — Our pharmacists' only role is clinical assessment. Every recommendation is made on the basis of evidence, not commercial interest.
480 hours of specialist training — Every IMM pharmacist completes 12 weeks of full-time, industry-specific training before working on live claims. No other provider in Australia offers this.
Employed pharmacists, not contractors — Our team is fully employed by IMM, with weekly clinical education sessions covering regulatory and clinical changes across the insurance and pharmaceutical landscape.
Trusted nationally — Approved by regulators across all Australian states and territories. Relied on by GIO/Suncorp, EML, QBE, Allianz, DXC, Gallagher Bassett, and more.
Singular focus, specialist depth — We are not an IME provider or a medico-legal firm. Pharmacy review is our entire business, and that shows in the quality and defensibility of every report we produce.
Our Services
Two specialist services designed to support medication-related claims decisions across Workers' Compensation, CTP, and income protection
Independent Pharmacy Reviews
Independent pharmacist opinions on medication appropriateness, risks, and alternatives, giving claims teams the clinical clarity to make confident funding and liability decisions.
When to refer for a pharmacy review:
- Uncertainty about whether prescribed medications are reasonable and necessary for the claim
- Medicinal cannabis requested or approved without clear treatment goals or evidence
- Escalating medication costs without clear clinical benefit or improvement
- Each pharmacist completes over 480 hours of IMM industry-specific training before working on live claims. Our pharmacists are employed by IMM, ensuring consistency in methodology, reporting, and turnaround.
Medication Management
Ongoing pharmacist-led medication oversight that reduces medication-related risk and liability while supporting better patient outcomes, safer recovery, and return-to-work rates.
When to refer for medication management:
- Medications contributing to delayed recovery, incapacity, or prolonged claim duration
- Polypharmacy causing sedation, cognitive impairment, fatigue, falls, or dependency risk
- Medication risk identified but no management plan or clinical oversight is in place
- Each pharmacist completes over 480 hours of IMM industry-specific training before working on live claims. Our pharmacists are employed by IMM, ensuring consistency in methodology, reporting, and turnaround.
Why specialist expertise changes outcomes
Medication-related risk in personal injury claims doesn't appear overnight. It builds across weeks and months of prescribing, repeat scripts, and multiple providers, often with limited oversight of the full medication picture.
By the time a claim is referred for pharmacy review, the complexity has usually compounded. Identifying and resolving that risk requires pharmacists who understand the clinical, regulatory, and insurance context of the claim, not just the medications in isolation.
A specialist lens, not a generalist one
Pharmacy review in personal injury insurance is fundamentally different from community or hospital pharmacy. The stakeholders are different, the reporting requirements are different, and the consequences of getting it wrong are significant for the injured person, the insurer, and the treating doctor.
When pharmacy review is offered as one of many services within a broader panel, it often lacks the specialist depth required to engage meaningfully with prescribers and drive real change. IMM's entire clinical infrastructure, from training to reporting to prescriber engagement, is built around this one discipline.
Clinical independence that prescribers trust
Our pharmacists have no commercial interest in the medications they assess. When they contact a treating doctor, the conversation is clinical and collaborative, not adversarial. This is reflected in our 81% prescriber implementation rate: doctors act on our recommendations because they trust the expertise and independence behind them.
Pharmacists trained for this industry, not just this profession
480 hours of dedicated training. 12 weeks. Full-time. 40 hours per week. This program was designed and built by IMM from our own industry experience. It covers the clinical, regulatory, and insurance frameworks pharmacists need to provide meaningful, defensible opinions in the context of Workers' Compensation and CTP claims.
480
hours of dedicated training
12 weeks. Full-time. 40 hours per week. This program was designed and built by IMM from our own industry experience. It covers the clinical, regulatory, and insurance frameworks pharmacists need to provide meaningful, defensible opinions in the context of Workers' Compensation and CTP claims.
100%
employed, not contracted
IMM pharmacists are employees of the organisation, not independent contractors brought in per case. This means consistent quality, consistent methodology, and accountability for every report.
Weekly
clinical education
Our pharmacists attend weekly education sessions covering changes in the insurance and clinical landscape: new medications, regulatory updates, emerging risks, and evolving best practice. This isn't annual CPD. It's continuous, structured learning built into how we operate.
No other pharmacy review provider in Australia has built this level of industry-specific clinical infrastructure. It's why our reports are trusted by insurers, acted on by prescribers, and ultimately lead to better outcomes for injured people.
Outcomes that change claims, not just reports
Pharmacy review shouldn't end at a report. The value is in what changes. When high-risk medications are deprescribed or optimised through direct clinical engagement with treating doctors, the risk is resolved at the source. Insurers don't have to decline funding to manage the claim. The injured person gets a safer medication regimen. And the treating doctor has a specialist pharmacist supporting their clinical decision-making.
Risk resolved, not just identified
Our 81% prescriber implementation rate means recommendations don't sit in reports. They're acted on. Treating doctors engage because our pharmacists bring specialist expertise and clinical credibility to the conversation.
Better recovery, fewer secondary conditions
Reducing inappropriate sedatives, opioids, cannabis, and polypharmacy improves alertness, cognition, and physical function. Injured people can engage more fully in rehabilitation, return to work sooner, and reclaim their quality of life. Medication optimisation reduces medication-induced secondary psychological injury and claims costs.
Defensible decisions, reduced liability
Specialist pharmacist input gives insurers a defensible clinical pathway where funding decisions are supported by evidence. Long-tail claim risk is reduced because medication issues are clinically resolved, and prescribers are held accountable for residual risk once formally notified.
Industry Insights
Expert perspectives on medication management, prescribing trends, and regulatory developments in the Australian personal injury insurance sector.
Resolve medication risk. Don't just report on it.
Whether you need an independent pharmacy review for a specific claim or want to discuss how structured medication management could support your portfolio, our pharmacists are here to help.
Got Questions? Speak to an Independent Pharmacist
Unbiased advice on your claimant's medications and recovery plan.
